Do you consider yourself a technical support strategist? Does removing barriers and creating avenues for customer self service excite you? Celtra is looking for a seasoned Technical Content Manager to lead and advance the strategy of our technical, self service support content surrounding the AdCreator platform. In this role, you’ll plan and execute Celtra’s support content across a variety of channels, including knowledge base and in-product help. Additionally, you’ll be responsible for maintaining and administrating Celtra’s support site.
An ideal candidate for this role has experience planning and building content strategy for technical support content, strong management skills, and experience with web development.
Plan updates to Celtra’s support content based on the product roadmap and input from the Product, Engineering, and Technical Support teams.
Manage the production of all technical content produced by the Technical Writing team.
Maintain and implement new features on Celtra’s support site, including design and backend updates.
Coordinating the release of documentation for new features, as well as ongoing updates of existing features.
3-5 years experience developing and managing technical content strategies.
Exceptional communication skills and ability to articulate complex ideas in written, spoken and visual language.
Ability to be self-driven, pro-active, systematic, well organised and rigorous about details.
Experience developing content management systems a plus.
A strong portfolio and examples of past work.
Celtra is THE creative management platform for digital advertising. We’re talking high class, cutting edge innovation at your fingertips. The largest global brands and performance advertisers utilize our self-service platform to streamline the creative process for their digital advertising across all channels, improve creative quality, expand their analytics and optimization capabilities, enable ad personalization at scale and much more. We power some of the best video, native and rich media ad experiences for 2/3 of Fortune 500 brands. Surround yourself with some of the best and the brightest in the industry. Our team is comprised of a melting pot of nationalities, personalities and individuality. Celtra currently has a total of 8 offices worldwide, located in Boston (HQ), New York City, San Francisco, London, Sydney, Singapore and Ljubljana. We’re a team of +160 with a strong desire to grow!
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