Technical Support Specialist

Ljubljana, SI

About Us

Celtra’s SaaS product is used to build and host the highest quality, data-driven video and interactive display ads for 2/3 of Fortune 500 brands. Our servers can handle 100k requests per second, many of which fan out to other services, internal and external. Any downtime costs our advertisers thousands of dollars per minute, and costs us even more in reputation.


Job description 

We are seeking a support specialist to join our global Technical services team. You will have the opportunity to support a great product and work with some really amazing people.


Responsibilities and goals you will own:

  • Be an AdCreator expert.
  • Handle ticketing support for EMEA timezone
  • Serve as one of the first points of contact for clients’ questions and feedback.
  • Troubleshoot and report issues in the platform. Work closely with the engineering team on prioritizing them and crafting alternative solutions or workarounds
  • Liaise with the Product team to be the voice of our clients
  • Understand the advertising ecosystem we operate in.
  • Team up with the rest of the Technical Services team to maintain quality and increase the variety of services delivered

Desired skills and experience:

  • Articulate, personable and reliable with excellent writing skills
  • Experience in supporting software products or similar customer facing roles
  • Great problem solving abilities
  • The ability to rapidly switch gears while retaining focus on bigger picture
  • Basic understanding of web technologies
  • Passionate about technology and providing incredible experiences for our clients

What do we offer:

  • Work in a highly diverse and fast-paced international environment
  • A generous education budget for conferencers, classes, literature or studies
  • Work from our cosy office in the center of Ljubljana
  • A highly competitive base salary and quarterly bonuses for performance

Bonus skills:

  • Great sense of humor
  • Skills in any sport with a (large) ball, preferably basketball